Jorge Molina

Wakyma's flagship product, Wakyma Vets, is a cloud-based veterinary practice management software used by more than 1,300 clinics across Spain, hospitals and mobile vets among them.

I do my field research inside the clinics themselves, and having also run sales and marketing means I can make the business case for a feature myself.

As product designer I've built and improved many sections of the software. Three stand out: a communication module with WhatsApp Business API integration for campaigns, appointment reminders, and a chatbot, in beta with clients; the native integration of SlothVet into the Wakyma ecosystem, making AI tools accessible directly from the software vets already use every day; and the AI support agents that sort incoming conversations and answer how-to questions, so the human team keeps the incidents and the bugs.

SlothVet is the AI product for veterinary clinics we built inside Wakyma to give vets back the time admin steals from patient care. I designed it 0 to 1 from its start in November 2024.

My focus is how a vet and an AI assistant work together: how the vet talks to it, trusts it, and corrects it as it turns a live consultation into structured clinical notes. I grounded that work in continuous discovery, pairing patterns from support with on-site clinic research.

Vets now use it in consultation. Crossing interviews with usage data, I estimated it saves a mid-sized clinic 4–5 hours a week. Beyond the interface, I drove adoption with the business and operations teams. I demoed it live to clinic owners at AEVETVAL (2026), Iberzoo+Propet (2025) and AVEPA, ran one or two remote sales demos a week for over a year, and gave a talk on AI in the clinic at EVE26 (Seville, 2026).